Skip to content

FAQs

Get answers to all your frequently asked questions.


Infopoint is the digital signage product used to display Thomson Reuters information on a large display screen in Thomson Reuters or public spaces with high volumes of foot traffic such as corporate lobbies. The service carries headlines, story text and photos from different categories as well as financial information and displays local time and weather for the geographical location in which the screen is located. Clients are able to post custom announcements on the screen.

Infopoint is managed by a third party vendor specializing in digital signage, Wireless Ronin Technologies. They have created a template to display the information on screen. Wireless Ronin takes in all of the information updates and transmits to each screen. They also provide remote monitoring, management and support for each screen.

Screen and PC (bundled in all-in-one unit), all required software, mounting kit (floor stand, ceiling or wall available), service and all data.

Power supply, internet access (see specifications below), physical installation, and technical support contact for minor issues (rebooting, etc.)

Hardware/Software/Network requirements

  • Intel Pentium� 4 processor 3.0 GHz or greater (* Core 2 Duo� 1.6 GHz or greater recommended)
  • Network Interface Adapter (Wireless or Wired)
  • CD-ROM Drive and USB port
  • Video card and monitor that supports at least a 1360x768 desktop resolution
  • Microsoft Windows XP with Service Pack 3 (English language version)
  • 1GB of RAM (* 2GB or 3GB Recommended)
  • 20GB free disk space (for media and log files)
  • Microsoft� FTP Service
  • Microsoft� I386 directory, for Service Pack 3, on local hard drive
  • VNC version 4.1.2 installed and configured to listen on port 8255 (password to be supplied prior to start of installation)
  • Port 21 (and possibly 20) allowed outbound from the computer to Wireless Ronin Technologies, Inc (see IP addresses/DNS names below)
    • This requirement is for software only installations during the software installation
  • Internal static address or a DHCP reserved IP address
  • Port Forwarding from Gateway Router to Internal static/reserved address
  • High Speed Business Grade Internet Connection

Thomson Reuters Active Feed Requirements

  • Establish Internet access with externally facing IP address. Minimum bandwidth of 256k Up/Down.
  • Port 80/http traffic allowed outbound
  • If outbound traffic is blocked by default, request access rights for the following IP addresses:
    • 69.2.242.194 - rccheckin1.wirelessronin.com
    • 64.62.45.230 - rccheckin2.wirelessronin.com
    • 216.17.22.251 - trcheckin1.wirelessronin.com
    • 216.17.22.252 - trcheckin2.wirelessronin.com
    • 216.17.22.253 - trcheckin3.wirelessronin.com
  • Port Forwarding Requirements: Ports 21, 22, 8254, 8255 to Infopoint Unit.
    • These ports should not be blocked by your ISP. You may need to verify
    • Port 20 may need to be forwarded to the Infopoint computer depending on the firewall in use
  • Ensure DNS is working properly by the screen host.
    • Example: http://www.thomsonreuters.com/

Infopoint news content is produced in many languages, and editorial staff select the stories most relevant for each country.

The following versions are currently available:

  • English � US, UK, Canada, India, South Africa, and Asia editions; Business news for Singapore and Hong Kong
  • Spanish � Mexico, Latin America, Spain editions
  • Local language - Brazil, China, France, Germany, Italy, Japan, Russia

Infopoint usually displays the following 5 categories: Top News, Entertainment, Sports, Business and Oddly Enough, although it will vary by country. We have other categories available as well in some languages, for example Technology, Science, Politics, and Health.

Five news stories in each of the five categories are displayed. These are the top 5 stories in each category as selected by our editorial staff around the world.

The Infopoint service checks for news stories every 10 minutes. Any new stories are picked up every 10 minutes.

Yes, it is possible to change the categories at your site if you wish. See list above.

No. To provide a cost-effective and turnkey system, Reuters only offers the standard or enhanced template design.

We carry most global indices. The standard package is to show the most relevant local and international indices. The screen displays three at a time.

We highly recommend using the standard screen provided by Thomson Reuters, as it allows us to provide a consistent experience and a high level of support. However, we can use existing screens if the screen size is at least 40 inches and the screen resolution is at least 1360x768.

This varies by location, but typically 3-4 weeks.

The first point of contact is the third party provider of Infopoint, Wireless Ronin:
support@wirelessronin.com
US and Canda   1-888-369-3629
All Other Countries   01-952-564-3600

You can contact your account manager or go to the Infopoint Website and register to place an order. If you need further assistance, please send an email to email-Support-ThomsonReuters@wirelessronin.com

It is designed specifically for public spaces. It requires no sound, and information is displayed in a format that makes it easy to digest at a glance. Rather than just displaying a TV show that is difficult to understand without sound, we provide a complete view of world events.